Your Silent Disco Questions Answered
Welcome to the FAQs section of Cotswold Silent Discos Ltd. Here, we address the most common queries received to help you understand our offerings and make the most of your silent disco experience.
How do I book a silent disco?
Booking a silent disco with us is straightforward. Simply fill out our online booking form available on our website, or contact our team directly via phone, text or email. We recommend providing details such as your event date, location, and the number of guests to ensure we can accommodate your needs.
How does a silent disco work?
It's simpler than it sounds! We deliver a set of wireless LED headphones and an FM transmitter to your door. You plug the transmitter into any audio source — a phone, laptop, Spotify, or playlist — and everyone in headphones hears the music crystal-clearly through their own set. The headphones glow red, green, or blue depending on which channel is selected, so you can even run up to three separate channels at once with different genres or playlists. No speakers. No noise complaints. Just pure dancing.
What events are suitable?
Silent discos are versatile and can enhance a variety of events including weddings, parties, corporate functions, and festivals. Whether you want to create a unique atmosphere for your guests or need a solution for noise restrictions, our silent disco package is an ideal choice. We are great for childrens parties, hen do, staff parties and family get togethers. The beauty of a silent disco is that you can tailor your playlists for all ages under the same roof!
What areas do you cover?
We're based in South Cerney, near Cirencester, and we deliver across the Cotswolds and beyond — including Cheltenham, Gloucester, Swindon, Oxford, Bristol, and surrounding areas. Delivery is free within 5 miles of South Cerney; for longer distances we'll quote you a small delivery charge when you enquire. We deliver to homes, back gardens, village halls, schools, fields, and more — wherever the party is!
We'd recommend booking as early as possible — popular dates (bank holidays, summer weekends, school proms) fill up fast, especially during peak season. That said, if you're planning last-minute don't hesitate to get in touch as we'll always do our best. A booking is only confirmed once we've received your 50% deposit, so we'd suggest securing your date as soon as you're decided.
How far in advance should I book?
What's included?
Every package includes wireless LED headphones, transmitters, charging leads, a setup guide, and a how-to instruction pack so everything's ready to go before your event. Extra headsets can be added @£3.95 each to all packages. You can also add mic transmitters, disco lights, battery-powered transmitters, pre-downloaded devices or a 3rd channel transmitter. Collection is 24 hours after your event, with extensions available for a small supplement.
Do you provide a DJ?
Sorry we don't provide a DJ ourselves — we're an equipment hire company, not an entertainment agency. The beauty of a silent disco is that anyone can be the DJ! You simply plug a phone or laptop into the transmitter and play whatever you like. That said, if you do want a proper DJ for your event, we can point you towards some brilliant local talent we know and trust — just ask when you get in touch and we'll happily pass on a recommendation.
How do I pay, and is a deposit required?
A 50% non-refundable deposit is required to confirm your booking, with the remaining balance due no later than two weeks before your event date. We prefer BACS bank transfer where possible, but we also accept Mastercard, Maestro, Visa, American Express, and PayPal. Payment links provided on your invoice expire after 45 days. No VAT is charged on any of our prices.
What's the cancellation policy?
If you cancel four or more weeks before your delivery date, the 50% deposit is non-refundable but no further charge applies. If you cancel with less than four weeks' notice, 100% of the total booking value becomes non-refundable. We can offer one alternative transfer date (subject to availability) within 12 months of your original booking. If your event is cancelled due to government restrictions or circumstances beyond your reasonable control, we'll issue a credit note valid for 18 months.
What happens if equipment is lost or damaged?
From the moment the equipment is delivered until we collect it, the responsibility sits with you as the hirer. We ask that all equipment is checked within 24 hours of delivery and any issues reported immediately. Replacement charges apply for lost or damaged items: Headsets — £42 each · Transmitters — £75 each · Power leads — £20 each · Connector leads — £20 each · 16-way charging lead — £40. If something's repairable we'll charge the cost of repair rather than full replacement wherever possible.
What if there's a technical fault during my event?
All equipment is thoroughly tested before dispatch and we include a full setup guide and instruction pack with every hire. If you notice any missing items or faults, please report them within 24 hours of delivery (or before your event starts — whichever is sooner). We cannot accept responsibility for issues reported after this window. For peace of mind, our how-to pack covers all common troubleshooting steps and we're contactable by phone on 07966 217441 if you need help on the day.
STILL NEED HELP?
.Can't find the answer you're looking for? Get in touch and we'll be happy to help.